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Frequently Asked Questions

You have questions?

We have answers!

Our staff are always available to answer any questions you have in-person, over the phone, or via email. But in case you’re a fan of “do-it-yourself,” we’ve included the answers to some of our most frequently asked questions below. Don’t see what you need here? Give us a call at 577-7323.

How do I get a library card?

Library cards are issued free of charge to county residents aged 18 or over upon presentation of a photo ID with permanent address. Cards may be requested at any library branch. If your photo ID does not show your permanent address, please bring separate proof of address within the county, such as a utility bill, bank statement, or rent receipt in your name. Those under 18 requesting cards must have a parent or guardian accompany them to sign the application form. Parents are responsible for any fees associated with their minor child’s card.

How do I replace a lost library card?

A fee of $1 is charged to replace stolen, lost, or damaged library cards. You will need to present photo ID at a library service desk to get a replacement card.

How do I find my PIN?

Your PIN is the password associated with your account. If you do not know your PIN, you may reset it here. NOTE: You must have a valid email address on file to use this method. If you do not have an email on file with the library, please call 307.577.7323 or ask for your PIN at any library branch.

How do I place a hold?

Library items that are already checked out or not yet available may be placed on hold. You will be added to the waiting list and notified by phone, email or text message when the item is ready to pick up.

  • Holds can be placed in person, by phone, or through the Library Catalog
  • Items will be available to pick up for three days at the location of your choice
  • To sign up for text or email alerts, visit My Account or ask a librarian
Where is everything in the library?

Here is the general layout of where most things can be found in the main library in Downtown Casper:


  • Crawford Room – large meeting room
  • Juvenile books (fiction, nonfiction, board books, easy readers, etc.)
  • Juvenile movies and TV series (rated G)
  • Juvenile nonfiction movies and TV series
  • Juvenile audiobooks
  • Juvenile playaways
  • Juvenile graphic novels
  • Activity kits
  • Juvenile magazines
  • Juvenile reference materials

First floor

  • Barbara Bush Small Meeting Room
  • Adult fiction
  • Movies and TV series (rated PG and above)
  • Nonfiction movies and TV series
  • Video games
  • Music CDs
  • Audiobooks
  • Spanish (español) collection
  • Large Print
  • Items on hold

Teen Zone 

  • Teen—or Young Adult (YA)—fiction

Can’t find the Teen Zone? It’s the mezzanine between the first and second floors, above the Tech Center.

Second Floor

  • Wyoming Small Meeting Rooms North & South
  • The Studio – video recording
  • Nonfiction
  • Magazines & newspapers
  • Graphic novels & manga
  • Reference materials
  • Special collections (Wyoming History, Geology & Petroleum, Hunting & Fishing)
  • Book club kits (ask Adult Services staff)

Librarians on all floors are happy to help you find what you need. When looking for a specific item listed in the Library Catalog, the “Status” will show where the item is located. You can find the ranges of call numbers on the end of each book shelf. If you have trouble finding one, please ask a librarian.

How do I pay fees or add money to my account?

There are NO late fees for overdue items. You will only be charged for long overdue or missing items. You can pay for lost or damaged items or long overdue fees here.

I'm an author. How do I submit my book to be added to the Library's collection?

Authors and publishers may submit a review copy and/or promotional information relating to books (or materials in other formats) that they wish to be considered for purchase or addition to the Natrona County Library collection. Review the full submission guidelines for authors and publishers here.